ABTA Association of British Travel Agents
ACFO Association of Car Fleet Operators
ACTE Association of Corporate Travel Executives
APIS Advanced Passenger Information System
ATOC Association of Train Operating Companies
ATOL Air Travel Organisers’ Licensing
BAPCO British Association of Professional Conference Organisers
BTA Business Travel Agent
CRM Customer Relationship Management
CRS Central Reservation System
CSR Corporate Social Responsibility
DDR Daily Delegate Rate
ETC European Travel Commission
ETOA European Tour Operators Association
ETS Emissions Trading Scheme
FFP Frequent Flyer Programme
GDS Global Distribution System
GTMC Guild of Travel Management Companies
HBA Hotel Booking Agent
HBAA Hotel Booking Agents Association
HEDNA Hotel Electronic Distribution Network Association
IATA International Air Transport Association
ICCA International Congress and Convention Association
IIPT International Institute for Peace through Tourism
ITB International Tourism Bourse
ITM Institute of Travel and Meetings
MIA Meetings Industry Association
MPI Meetings Professionals International
PATA Pacific Asia Travel Association
RFP Request For Proposal
ROI Return On Investment
SBT Self Booking Tool
SKAL International Association of Travel & Tourism Professionals
SME Small/Medium Enterprise
TBTC The Business Travel Conference
TMC Travel Management Company
UNWTO United Nations World Tourism Organisation
WTM World Travel Market
WTTC World Travel and Tourism Council
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