Acronyms (and other abbreviations)

ABTA Association of British Travel Agents

ACFO Association of Car Fleet Operators

ACTE Association of Corporate Travel Executives

APIS Advanced Passenger Information System

ATOC Association of Train Operating Companies

ATOL Air Travel Organisers’ Licensing

BAPCO British Association of Professional Conference Organisers

BTA Business Travel Agent

CRM Customer Relationship Management

CRS Central Reservation System

CSR Corporate Social Responsibility

DDR Daily Delegate Rate

ETC European Travel Commission

ETOA European Tour Operators Association

ETS Emissions Trading Scheme

FFP Frequent Flyer Programme

GDS Global Distribution System

GTMC Guild of Travel Management Companies

HBA Hotel Booking Agent

HBAA Hotel Booking Agents Association

HEDNA Hotel Electronic Distribution Network Association

IATA International Air Transport Association

ICCA International Congress and Convention Association

IIPT International Institute for Peace through Tourism

ITB International Tourism Bourse

ITM Institute of Travel and Meetings

MIA Meetings Industry Association

MPI Meetings Professionals International

PATA Pacific Asia Travel Association

RFP Request For Proposal

ROI Return On Investment

SBT Self Booking Tool

SKAL International Association of Travel & Tourism Professionals

SME Small/Medium Enterprise

TBTC The Business Travel Conference

TMC Travel Management Company

UNWTO United Nations World Tourism Organisation

WTM World Travel Market

WTTC World Travel and Tourism Council

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