There is always an incredible amount of negative dialogue that can be found; especially of people’s experiences with travel and tourism, be it leisure or business. We should be as keen on giving bouquets as giving brickbats!
Do not go where the path may lead, go instead where there is no path and leave a trail. Ralph Waldo Emerson : 1803-1882
This page is dedicated to the wonderful ones, the companies and organisations that made our experience superb. That actually did give excellent customer care, responsibility and respect. We say people go that extra mile, but really that should be the norm. Customer care, responsibility and respect should be what we receive every time we have an interaction with others.
The ancient Greek definition of happiness was the full use of your powers along lines of excellence. John F Kennedy : 1917-1963
Word of mouth recommendations are built on respect and trust of who gives them. They are so many times more powerful than any self promotion. Building that respect and trust is all about the personal relationships customers have with the travel company, tourism office, hotel, restaurant and all other factors of an experience.
When the people customers deal with are happy, polite, knowledgeable and helpful, then the experience is a positive one. It makes sense!